A journalist has a bad experience on Airbnb – the rental is changed last minute to a far worse property than the glossy one advertised and a full refund proves hard to come by. On examining the experience further, she spots a pattern.
A look at one of the toughest jobs in the business – content moderation at Facebook. It is area where the company has been forced to ramp up their team due to a string of crises and bad publicity. The piece does well at providing a sense of the scale, difficulty and sheer oddness of the task – which, for example, now involves the company having a specific policy on things like what variety of photos of anuses photoshopped onto celebrities should be acceptable.